Frequently Asked Questions (FAQ)
Everything you need to know about ordering, delivery and payments. Can't find your answer? Reach out — we're happy to help.
You can order through our website, WhatsApp, Facebook or phone call — whichever is most convenient for you.
Visit our Order Tracking page and enter your phone number. You can also message us on WhatsApp or Facebook to check your order status.
We accept Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD). Partial payment is also available, and pre-payment is required for pre-order items.
- Inside Dhaka City: 70 TK
- Outside Dhaka: 130 TK
- Express Delivery (Dhaka only): 100 TK
Regular delivery times vary by location. Express delivery within Dhaka ensures faster arrival.
Yes, express delivery is available only in Dhaka city.
If your order has not been dispatched yet, you may request a change or cancellation by contacting our support team.
Contact our support team immediately via phone, WhatsApp, or Facebook. We'll assist you with replacement or return.
Yes, depending on product type and condition. Please refer to our Return & Refund Policy or contact support.
- Phone call
- Facebook Messenger